Answers before you call.

Yes. The dispatch line is staffed around the clock for commercial emergencies. After-hours rates apply and are confirmed on the call, before any work starts.

Keep refrigeration doors closed and move product to a working unit if you can. For HVAC, switch the unit off if it’s tripping the breaker or smells hot. We’ll walk you through it on the call.

Yes. Same number, same line.

It depends on the equipment, the time of day and the repair. You get a clear quote before we start. Call for a service-call estimate.

No. The quote you approve is the price. If we find something else, we stop and ask.

Yes — rooftop units, chillers, walk-in coolers and freezers, ice machines and cold rooms, including spec, sourcing and installation.

Yes. Three tiers — Standard, Priority and Comprehensive — with scheduled visits, priority dispatch and lower rates. See Maintenance Plans or request a quote.

Yes. Multi-site operators get one schedule and one invoice format across stores.

Yes. Plans cover any mix of equipment you choose.

The South Bay, Peninsula and East Bay — San Jose, Santa Clara, Sunnyvale, Palo Alto, Redwood City, San Mateo, Oakland, Hayward, Fremont and the cities around them. San Francisco is not currently served. Outside these areas, call and we’ll tell you on the phone.

Trane, Carrier, York and Lennox for HVAC; Heatcraft, Bohn, Russell, Copeland and True for refrigeration; Manitowoc, Hoshizaki and Scotsman for ice machines. If yours isn’t listed, call — we likely service it.

Yes. Indfoss Refrigeration Service Inc. is a licensed and insured California contractor, CSLB #1069989. Verify it on the CSLB website; our insurance certificate is available on request.