Frequently Asked

Questions, answered.

The questions facility managers ask before they call. If you don’t see yours here, call us — we’ll answer on the line.

All questions

Do you really respond 24/7?

Yes. Our dispatch line is staffed around the clock for commercial emergency service. After-hours rates apply — we'll confirm pricing on the call before any work begins.

What Bay Area cities do you serve?

We service the entire San Francisco Bay Area — South Bay, Peninsula, East Bay, and San Francisco. If you're outside these areas, give us a call; we'll let you know if we can help.

What equipment brands do you service?

All major commercial brands including Trane, Carrier, York, and Lennox for HVAC; Heatcraft, Bohn, Russell, and Copeland for refrigeration; Manitowoc, Hoshizaki, and Scotsman for ice machines. If your equipment isn't listed, call — we likely service it.

What does an emergency service call cost?

Pricing depends on the equipment, the time of day, and what the repair requires. We provide a clear quote before starting any work. Call us for a service-call estimate.

Do you offer maintenance contracts?

Yes — preventive maintenance is a major part of what we do. PM contracts include scheduled inspections, priority response, and discounted rates on emergency calls. See our Maintenance page or call to discuss a plan for your equipment.

Are you licensed and insured?

Yes — fully licensed and insured to operate as a commercial HVAC and refrigeration contractor in California. License number and insurance certificate available on request.

Can you replace equipment, not just repair it?

Yes. We handle full equipment replacement — rooftop units, chillers, walk-in coolers and freezers, ice machines, and cold rooms — including spec, sourcing, and installation.

24/7 emergency dispatch

Equipment down? We’re ready when you are.

One call, any time. We’ll dispatch a tech and get you a clear quote on the line.

Call (650) 701-4555
Call now · 24/7